Home/How We Work
Process & Service Tiers

Six Steps to
Your Part.

From part number to delivery in days. A transparent, repeatable process built around production-grade SLS manufacturing.

The Process

How Every Part Gets Made

A structured, auditable process — every step documented, every part traceable.

01
Submit

Send Your Part Requirements

Send us the part number, drawing, or sample. Include application context — industry, material requirements, quantity, and timeline. No NDA required to start.

02
Assess

Feasibility Assessment

Our engineering team assesses the part against SLS suitability, material qualification requirements, and any applicable standards. Response within 48 hours.

03
Order

Framework or Spot Order

Choose between a Framework Agreement (pre-qualified parts, priority production slots, volume pricing) or a Spot Order for one-off or urgent requirements.

04
Produce

EOS P 396 Certified Production

Parts are produced on the EOS P 396 SLS system under our quality management system. Every build is logged, traceable, and reviewed against the approved design package.

05
Document

Full Documentation Issued

Every part ships with complete documentation — material certificates, dimensional reports, and full traceability records.

06
Deliver

Parts Ready to Use

Parts are packaged, labelled, and shipped with full documentation. Ready for direct installation, assembly, or use — no additional processing required.

Service Tiers

Three Tiers.
One Quality Standard.

Whether you need a single part today or a managed supply programme — we have a service model to match.

SPOT ORDER

Standard

Per part5–10 business days

For one-off requirements, qualification trials, and low-volume orders across any industry. No commitment required.

  • Single part or small batch
  • Full documentation per part
  • Standard production queue
  • Full traceability
  • Email support
Request a Quote
URGENT / AOG

Priority

Premium rate24–48 hours

Urgent production requirements — AOG situations, critical supply chain gaps, or time-sensitive prototypes. Production queue priority.

  • Priority production queue
  • Full documentation per part
  • Dedicated engineering contact
  • Same-day feasibility response
  • Expedited shipping coordination
  • Weekend production available
Contact for Urgent
FRAMEWORK AGREEMENT

Strategic

Volume pricingPre-agreed SLAs

For clients with recurring part requirements across any industry. Pre-qualified designs, reserved capacity, and integrated supply chain.

  • Pre-qualified part library
  • Reserved production capacity
  • Volume pricing tiers
  • Dedicated account management
  • Custom SLA agreements
  • Obsolescence programme support
  • Digital inventory management
Discuss Framework
Framework Agreements

Built for Recurring
Production Needs.

A Framework Agreement converts EmAero from a supplier into an integrated part of your supply chain — across any industry.

Pre-Qualified Part Library

Parts are qualified once and stored as approved design packages. Reorders require no re-qualification — just a production order.

Reserved Production Capacity

Framework clients hold dedicated production slots across our platform fleet. Your parts are never competing with spot orders for production time.

Obsolescence Programme

We proactively identify at-risk parts, redesign for SLS, and produce replacements before the OEM discontinues supply.

Integrated Documentation

Full documentation delivered in your preferred format — paper, PDF, or direct ERP integration.

Urgent Response
48h

Urgent requirements demand immediate response. Priority tier clients receive a 48-hour production commitment — from order confirmation to dispatch.

Same-day feasibility confirmation
Production queue priority
Dedicated engineering contact
Weekend production available
48hFeasibility response
0Customer tooling cost
1Minimum order quantity
5+Industries served

Start Your Project

Send us your part number or description. We'll confirm feasibility within 48 hours — no commitment required.